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Support Tickets

Submit a support request or check your ticket status. No account required - just save your ticket code.

AI-Assisted Support: Ticket responses may be generated or assisted by AI. Information provided is for general guidance only and does not constitute professional or legal advice. You may request human review at any time. See our Terms of Service for details.

Submit New Ticket

Describe your issue and we'll get back to you. Only the description is required - additional info helps us resolve your issue faster.

Issue Details

Be as detailed as possible. What happened? What did you expect?

eSIM Information Optional

The 19-20 digit number shown on your purchase confirmation or in the app

Payment Information Optional

The BTCPay invoice ID from your payment page URL

Device Information Optional

Error Details Optional

Contact Information Optional

We'll only use this to follow up on your ticket if needed. For privacy, consider using ProtonMail or similar.

Screenshots Optional

Upload screenshots of your issue (e.g., ICCID, APN settings, error messages). Max 5 images, 5MB each.

Drag and drop images here or

JPEG, PNG, WebP, HEIC
We don't require any personal information. Your IP address is stored only as a salted hash for abuse prevention. A ticket closes automatically after 7 days without a reply, and its content (messages, attachments, any contact email you add) is deleted 3 months after it closes, as set out in our privacy policy. Need help after a ticket closed? Open a new one.

Check Ticket Status

Enter your 32-character ticket code to view the status of your support request.

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