Terms of Service

1. About PikaSim

PikaSim is a digital eSIM service operated in the United States. We provide prepaid eSIM data packages for international travel without requiring account registration or identity verification.

             European Infrastructure:

            PikaSim's servers and databases are hosted in Finland — a European Union member state with some of the strongest privacy laws in the world. Finland has robust constitutional privacy protections and strict GDPR enforcement. We chose Finnish jurisdiction for our infrastructure specifically to provide stronger privacy protections for our users' data.

Contact Information:
Support: Submit a Support Ticket
Website: https://pikasim.com

2. What We Sell & Delivery

PikaSim sells digital eSIM profiles (activation codes/QR codes) that provide prepaid mobile data service in various countries and regions.

Delivery Method

Immediate digital delivery - Your eSIM activation code and QR code are displayed on-screen immediately after successful payment
You receive a unique link to access your eSIM details at any time
Email delivery is optional - we do not require an email address
You are responsible for saving your ICCID, activation link, and/or QR code

Important: Your unique eSIM link contains your activation credentials. Keep it private and do not share it with others. PikaSim is not liable if someone else uses your eSIM because you shared your link or QR code.

3. Privacy & No-KYC Policy

            Our Commitment: PikaSim operates on a strict no-KYC (Know Your Customer) policy. We will never require identity verification, government IDs, or personal identification documents.
        

What We Don't Collect

No identity documents or verification
No account registration required
No phone number required
No email or personal data collected
No tracking of your data usage or browsing activity

For complete details on our privacy practices, please see our Privacy Policy.

4. Refund Policy

Activated or Installed eSIMs are generally NON-REFUNDABLE.
Once an eSIM has been installed on a device or activated on a carrier network, it is generally not eligible for a refund as the service has been consumed.

Refund Eligibility

Eligible for Refund

eSIMs that have NOT been installed or activated and show zero data usage may be eligible for a refund. Eligibility is determined by verifying the eSIM status with our network provider.

NOT Eligible for Refund

eSIMs that have been installed, activated on a carrier network, or where any data has been consumed are not eligible for refund.

Refund Process

How to request: Submit a support ticket with your ICCID and reason for the refund request.
Review timeline: Refund requests are typically reviewed within 48 hours.
Refund method: Approved refunds are issued via the original payment method (Stripe refund for card payments, Bitcoin for crypto payments).
Crypto refunds: Issued in BTC at the current exchange rate. Refunds in the original cryptocurrency (e.g., XMR, USDT) are not available.

Payment Issues

If your payment was processed but you did not receive your eSIM (non-provisioned), please submit a support ticket. We will attempt to recover or re-provision your eSIM, but recovery is not guaranteed in all cases.

5. Cryptocurrency Payments

Cryptocurrency payments are FINAL once confirmed on the blockchain.

We accept Bitcoin (on-chain and Lightning Network) and other cryptocurrencies
Crypto transactions are irreversible by nature
Refunds for crypto payments, if approved, will be processed at our discretion and may be subject to exchange rate differences
Ensure you send the correct amount to the correct address before confirming

6. Device Compatibility & User Responsibility

Before purchasing, you must verify:

Your device supports eSIM technology
Your device is carrier unlocked (not locked to a specific carrier)
Your device is compatible with the destination network frequencies
eSIM functionality is not disabled by your carrier or region

PikaSim is NOT responsible for:

Carrier restrictions or carrier-locked devices
Region-locked devices or eSIM restrictions
Operating system bugs or device software issues
Incompatible devices or network frequency mismatches

Use our Device Compatibility Checker to verify your device before purchase.

7. Service Limitations

PikaSim provides eSIM data service through partnerships with international carriers. Please understand the following limitations:

Coverage & Quality

Network coverage and quality depend on partner carriers and local infrastructure
Coverage maps are estimates; actual coverage may vary
Rural or remote areas may have limited or no coverage

Performance

Speeds are NOT guaranteed - Actual speeds depend on network congestion, location, and carrier policies
Latency is NOT guaranteed - May vary based on network conditions
Availability is NOT guaranteed - Networks may experience outages or maintenance
Some packages may have speed throttling after fair use limits (indicated in package details)

Data-Only Service

Most PikaSim eSIMs provide data service only. Voice calls and SMS require internet-based apps (VoIP, messaging apps). Native phone calls and SMS are not included unless specifically stated.

Phone Plans (Voice + SMS + Data)

PikaSim offers select phone plans that include voice calling, SMS, and data. The following additional limitations apply to phone plans:

Emergency calling (911/112): Phone plan eSIMs may NOT reliably support emergency calls in all locations. Do not rely solely on a PikaSim phone plan for emergency services. Always have an alternative means of contacting emergency services.
Voice quality: Call quality depends on network conditions and carrier support for VoLTE roaming. Dropped calls, audio issues, or inability to connect may occur.
SMS delivery: SMS delivery is not guaranteed. Some services that use SMS verification may not work with phone plan numbers.
Number retention: Phone numbers assigned to phone plans are not portable and cannot be transferred to another carrier.

Emergency Services Warning: PikaSim phone plans should NOT be your sole means of accessing emergency services. eSIM-based phone plans may not connect to local emergency numbers (911, 112, 999, etc.) in all regions due to roaming limitations. Always maintain an alternative method of contacting emergency services.

8. Acceptable Use Policy

Fair Use

Our service is designed for personal use. Excessive usage that impacts network quality for other users may result in throttling or service suspension.

Prohibited Uses

You may NOT use PikaSim services for:

Illegal activities of any kind
Fraud or fraudulent purposes
Network interference or attacks on network infrastructure
Bulk abuse or automated mass usage
Reselling service without authorization
Spam or unsolicited mass communications
Any activity that violates local laws in your location

Service Suspension: PikaSim reserves the right to suspend or terminate service without notice if abuse is detected. No refunds will be provided for suspended accounts due to terms violations.

9. Account-less Usage & Link Security

PikaSim operates without user accounts. Your eSIM is accessed via a unique, private URL.

Your Responsibilities

Keep your eSIM link private - Treat it like a password
Do not share your QR code or activation link publicly
Save your ICCID for reference and support requests

Liability: PikaSim is NOT liable if someone else accesses or uses your eSIM because you shared your link, QR code, or activation credentials. Once installed, the eSIM belongs to whoever installed it.

10. Limitation of Liability

Service "As Is"

PikaSim services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

Maximum Liability

In no event shall PikaSim's liability exceed the amount you paid for the specific eSIM package giving rise to the claim.

Exclusion of Damages

PikaSim shall NOT be liable for:

Indirect, incidental, special, or consequential damages
Lost profits, data, or business opportunities
Damages arising from service interruptions or network issues
Damages caused by carrier or third-party actions
Any damages exceeding the purchase price of your eSIM

11. Infrastructure & Data Jurisdiction

PikaSim's application servers and databases are hosted in Helsinki, Finland, a member state of the European Union. We intentionally selected Finnish infrastructure for the following reasons:

Strong EU privacy protections — Finland is subject to the General Data Protection Regulation (GDPR) and Finnish data protection law
Strong privacy jurisdiction — Finland has robust constitutional privacy protections and strict data protection enforcement
Robust rule of law — Finland consistently ranks among the top countries globally for judicial independence and civil liberties

By hosting in Finland, your data benefits from European privacy standards regardless of where you access our service from.

12. Dispute Resolution & Governing Law

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America.

Dispute Resolution

Informal Resolution First: Before initiating any formal dispute, please submit a support ticket. We will attempt to resolve your concern within 30 days.
Formal Proceedings: If informal resolution fails, disputes shall be resolved through binding arbitration or in courts of competent jurisdiction in the United States.

13. AI-Assisted Support

PikaSim uses artificial intelligence (AI) to provide customer support through our help chat, support tickets, and automated responses. By using these services, you acknowledge the following:

AI-generated responses: Some or all support responses may be generated by AI systems. These responses are provided for informational purposes and general guidance only.
Not professional advice: AI-generated responses do not constitute legal, technical, or professional advice. Do not rely on AI responses for decisions involving legal compliance, financial matters, or safety-critical situations.
Accuracy not guaranteed: While we strive for accuracy, AI systems may produce incorrect, incomplete, or outdated information. PikaSim is not liable for errors in AI-generated content.
Human review: Complex or sensitive issues may be escalated to human support staff. If you require human assistance, you may request escalation through your support ticket.

Limitation of Liability for AI Responses: PikaSim shall not be held liable for any damages, losses, or consequences arising from reliance on AI-generated support responses. This includes but is not limited to incorrect troubleshooting guidance, inaccurate service information, or any statements made by the AI system regarding legality, compatibility, or functionality.

14. Changes to These Terms

PikaSim reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last Updated" date.

            Important: The version of these Terms in effect at the time of your purchase governs that specific order. Continued use of our services after changes constitutes acceptance of the new terms for future purchases.
        