Reseller Agreement

1. Agreement Overview

This Reseller Agreement ("Agreement") is a binding contract between you ("Reseller") and PikaSim ("Company") governing your access to and use of the PikaSim Reseller API, wallet system, and eSIM distribution services. By creating a reseller wallet, you agree to be bound by this Agreement, our Terms of Service, and our Privacy Policy.

2. Eligibility and Compliance

• Legal entity or individual: You must be a legal entity or an individual of legal age in your jurisdiction to enter into binding agreements.
• Sanctions compliance: You represent and warrant that you are not located in, organized under the laws of, or a resident of any country or territory subject to comprehensive sanctions by the United States (OFAC), European Union, or United Nations. This includes, but is not limited to: Iran, North Korea, Syria, Cuba, and the Crimea, Donetsk, and Luhansk regions.
• Anti-money laundering: You shall not use PikaSim reseller services to facilitate money laundering, terrorist financing, or other financial crimes.
• Export controls: You are responsible for ensuring that your distribution of eSIMs complies with all applicable export control laws and regulations.
• Local regulations: You are solely responsible for compliance with all laws and regulations applicable to your business in your jurisdiction, including but not limited to telecommunications regulations, consumer protection laws, and data privacy requirements.

3. Wallet, Deposits, and Pricing

• Wallet balance: Your wallet balance represents prepaid credits denominated in USD cents. Wallet credits are non-transferable and have no cash value outside of purchasing eSIMs through the API.
• Deposits: You may fund your wallet via credit card (Stripe) or cryptocurrency (Bitcoin, Lightning, Monero, USDT). All deposits are final once confirmed.
• Pricing: Resellers receive a 10% discount off retail pricing for all packages. PikaSim reserves the right to adjust pricing at any time. Package prices are deducted from your wallet balance at the time of order.
• No refund of wallet balance: Wallet deposits are non-refundable. You may use your balance to purchase eSIMs or request wallet credit for cancelled unused eSIMs.
• eSIM cancellation credits: Unused eSIMs (not installed, zero data usage) may be cancelled via API for a wallet credit refund of the wholesale cost. Installed or activated eSIMs cannot be cancelled.

4. API Usage and Access

• API key security: Your API key is confidential. You are responsible for all activity that occurs under your key. Do not share, publish, or expose your API key.
• Rate limits: Reasonable rate limits apply. Excessive automated requests that degrade service may result in temporary throttling or suspension.
• IP whitelist: You may optionally configure an IP whitelist for additional security. If configured, only whitelisted IPs may use your API key.
• Availability: While we strive for high uptime, PikaSim does not guarantee 100% API availability. Service interruptions may occur for maintenance or unforeseen circumstances.
• Webhooks: If you configure webhook endpoints, you are responsible for maintaining their availability and handling delivery retries appropriately.

5. Reseller Obligations

• End-user support: You are responsible for providing first-line customer support to your end users. PikaSim provides B2B support to resellers only, not to resellers' customers.
• Accurate representation: You must not misrepresent PikaSim's services, coverage, speeds, or capabilities to your end users. Do not guarantee service levels that PikaSim does not guarantee.
• Branding: You may rebrand or white-label eSIMs sold through your platform. You may not represent yourself as PikaSim or imply an official partnership beyond being an authorized reseller.
• Prohibited uses: You shall not use the API to: facilitate fraud, circumvent sanctions, distribute eSIMs for illegal purposes, or engage in bulk abuse that degrades service for other users.
• Data protection: If you collect personal data from your end users, you are solely responsible for compliance with GDPR, CCPA, and other applicable data protection laws. PikaSim does not collect or process end-user personal data on your behalf.

6. Limitation of Liability

• Service "as is": The Reseller API and eSIM services are provided "AS IS" without warranty of any kind.
• Maximum liability: PikaSim's total liability to you shall not exceed the wallet balance or the amount paid in deposits over the preceding 30 days, whichever is less.
• No consequential damages: PikaSim shall not be liable for lost profits, lost revenue, business interruption, or any indirect or consequential damages arising from use of the reseller service.
• Network issues: PikaSim is not liable for carrier outages, coverage gaps, or network performance issues that affect end-user eSIM connectivity.

7. Suspension and Termination

• PikaSim may suspend or terminate your reseller access immediately and without notice if you: violate this Agreement, engage in prohibited activities, fail to comply with applicable laws, or if continued service poses a risk to PikaSim or other users.
• Effect of termination: Upon termination, you will lose access to your wallet and API. Any remaining wallet balance is forfeited if termination is due to your breach of this Agreement.
• Voluntary termination: You may stop using the service at any time. Remaining wallet balance is non-refundable but may be used to purchase eSIMs until depleted.

8. Changes to This Agreement

PikaSim reserves the right to modify this Agreement at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the reseller service after changes constitutes acceptance of the modified terms.

9. Governing Law

This Agreement shall be governed by the laws of the United States of America. Any disputes shall first be attempted to resolve informally through our support system, and if unresolved, through binding arbitration or courts of competent jurisdiction in the United States.